The need for effective workplace policies and procedures has never been more important in today’s changing workplace. This is driven by changes to legislation, regulation and codes of practice.
Policies are statements of principles and practices dealing with the ongoing management and administration of the organisation. Policies act as a guiding frame of reference for how the organisation deals with everything from its day-to-day operational problems or how to respond to requirements. They are a statement of purpose, which highlight broad guidelines on action to be taken to achieve that purpose.
Procedures explain how to perform tasks and duties. A procedure may specify who in the organisation is responsible for particular tasks and activities, or how they should carry out their duties.
Browse through our list of Readymade SOPs to help bring your hotel to soaring heights